Account Related Enquiries
How do I create an account?
How do I create an account?
Hover over the icon on the top right corner of our website and look for the “Register” option. Once redirected, you can key in your credentials to create your account.
How do I change my email address?
How do I change my email address?
Unfortunately, at the moment we are unable to change existing email addresses. Therefore, should you need to access using a different email address, you can opt to "Register" using that email address.
How do I reset my password?
How do I reset my password?
Should you need to reset your password, you can choose the “Forgot your password?” button on the "Login" page and it will direct you on how to reset your password.
How do I join the Mousy & Co Loyalty Program?
How do I join the Mousy & Co Loyalty Program?
To join our Loyalty Program, Mousy Merit, you must first create an account on our website. This way, you can start collecting your Mousy Points and redeem your points during checkouts.
What is the benefit of Mousy Points?
What is the benefit of Mousy Points?
In general, Mousy Points can be collected to deduct the total amount of your order during checkout. However, from time to time, Mousy Points can be used to redeem other benefits, such as Free Shipping, Free Gifts, etc. based on the current promotion given by Mousy & Co.
Does my Mousy Points expire? Are they transferrable?
Does my Mousy Points expire? Are they transferrable?
The Mousy Points are valid for a lifetime, unless informed otherwise in the future! The Mousy Points are tied to each individual account and cannot be transferred to other accounts.
Product Related Enquiries
What are the fabrics/materials used in Mousy & Co kidswear?
What are the fabrics/materials used in Mousy & Co kidswear?
At Mousy & Co, we prioritize comfort and quality so our #MousyMates can wear our products worry-free! We use OEKO-Tex certified fabric and choose Lyocell or Modal as our main material for their soft, cloud-like feel, and breathability. To enhance durability and moisture absorption, we sometimes blend in Cotton, plus 3-5% Spandex for extra stretch—perfect for active kids!
How do I know the right size to buy?
How do I know the right size to buy?
In our catalogue and listings, we always put up a size chart so you can gauge accurately. From our #MousyMates reviews, we believe our sizing runs big for Asian kids as we use international sizing. Feel free to reach out to us through Instagram or Whatsapp should you need further assistance.
How do I take care of my Mousy & Co kidswear?
How do I take care of my Mousy & Co kidswear?
Since we use natural fabrics, wash them with cool to lukewarm water—avoid hot water. Both machine and hand washing are suitable, but do not wring, as it may stretch the fabric. If using a dryer, select a gentle setting, though air drying is best.
Both ironing and steaming work, but keep the heat low when ironing to preserve the fabric’s colors, as we use OEKO-Tex certified materials.
Will an Out-of-Stock item be restocked?
Will an Out-of-Stock item be restocked?
Yes, but not always. We are not a fast-fashion brand and our prints are hand-drawn, produced in limited quantities. Therefore, we are not always able to restock an Out-of-Stock items. However, whenever possible, we will inform the restock schedule through our Instagram.
Can I Pre-Order an Out-of-Stock item?
Can I Pre-Order an Out-of-Stock item?
Yes, of course! Even though some items might not be restocked, you can always contact us and possibly Pre-Order the items that are not in stock at the moment.
Order Related Enquiries
How do I place an order?
How do I place an order?
Once you encounter the product that you like, you can click the “add to cart” button and the product will automatically be added to your shopping cart. Once you’re ready to check-out, just click on the cart button at the top right corner of your screen and make payment accordingly. Once your payment is through, you can find your order in your account.
What payment options are available?
What payment options are available?
For now, we have a credit/debit card payment option available. This comes in a fast checkout option such as Google Pay and Apple Pay as well.
How do I know when my order is confirmed?
How do I know when my order is confirmed?
Customers will receive an email notification once their payment is received and the order is confirmed. Order number and receipt will be sent directly to customers’ registered email address.
Can I order as a gift to someone else?
Can I order as a gift to someone else?
Yes, of course! We have gift boxes and gift cards available to be purchased separately. We will pack them together under the same order number. If you have a specific request to exclude certain items from being packed together, kindly inform Maisie Mousy, our admin, so we can rely the message to our packing team.
Shipment Related Enquiries
When will my order be shipped?
When will my order be shipped?
Once your order is confirmed and you receive the confirmation email from us, our tiny hands will get to work immediately within 24 hours!
Please make sure that all your details are correct because we will not be able to change them for you once the order is processed.
What delivery options are available? How long will it take?
What delivery options are available? How long will it take?
Sit tight and munch your cheese while we poke our friend J&T to grab your parcel from us!
Our friend, J&T, will scurry its thousands feet to deliver your parcel P-R-O-N-T-O prontoooo
Expect a delivery at your doorstep within 2-3 working days!
Otherwise, self-collection is also possible when you order directly through Instagram or Whatsapp
How do I change the shipping address for my order?
How do I change the shipping address for my order?
Orders on the website will usually be processed and packed in less than 24 hours after order placement. Kindly check with our admin, Maisie Mousy, on your order status if you wish to change your shipping address, because changes after the order is packed will not be possible.
How do I track my order?
How do I track my order?
You can find the order tracking code on your email and use the J&T tracking website to track your order.
Where do you ship from?
Where do you ship from?
Our products are stored in Singapore, so all shipment will be directly from Singapore.
Where do you ship to?
Where do you ship to?
For now, website orders can only ship locally within Singapore. However, Instagram and Whatsapp orders can cater to overseas customers.
Cancelation, Return, and Refund Related Enquiries
Can I change or cancel my order?
Can I change or cancel my order?
Orders on the website will usually be processed and packed in less than 24 hours after order placement. Kindly check with our admin, Maisie Mousy, on your order status if you wish to change your shipping address or order details, because changes after the order is packed will not be possible. However, at the moment we will not be able to cancel your order because we are unable to provide monetary/cash refund. For further help, kindly reach out to Maisie Mousy, our 24/7 admin.
What should I do if I receive a damaged or incorrect item?
What should I do if I receive a damaged or incorrect item?
What should I do if the size doesn’t fit my baby?
What should I do if the size doesn’t fit my baby?
Kindly contact Maisie Mousy, our Admin if you misgauge the clothes sizing. We understand shopping online can sometimes lead to this kind of incident. Therefore, we will try our best to provide the best solution to the matter accordingly.
What is the return and exchange policy?
What is the return and exchange policy?
Return & Exchange is possible under certain conditions. Kindly refer to our “Delivery & Return” Page for further information. As for Refund, at the moment we are unable to facilitate monetary/cash Refund. However, if a Refund is needed, then we will Refund via Mousy Points to the customer Mousy & Co account.